Financial system development progress in Western Balkans ---- Emira Kozarević , Nedžad Polić , Amela Perić ---- pp. 7-19
Access to finance problems for small retail businesses in South Africa: comparative views from finance seekers (retailers) and finance providers (banks) ---- Holger J. Schmidt , Roger B. Mason , Juan-Pierré Bruwer , Jonathan Aspeling ---- pp. 20-30
Factors may drive the commercial banks lending: evidence from Jordan --- Ayman Mansour Khalaf Alkhazaleh ----- pp. 31-38
Determinants of interest margins in Spanish credit institutions before and after the 2008 financial crash ---- Salvador Climent Serrano , Jose M. Pavía , Fernando Toboso --- pp. 39-50
SME perceptions of the independent review and accounting skills on bank financing: South African perspective --- Francois Coetzee , Pieter W. Buys ---- pp. 51-59
Actual problems of the capital stability management in the Ukraine’s banking system ---- Svitlana Yehorycheva , Oleh Kolodiziev , Svitlana Prasolova ---- pp. 60-67
Rational, emotional and spiritual marketing strategies in Shariah banking in Medan, Indonesia ---- Endang Sulistya Rini , Yeni Absah ------ pp. 68-77
Antecedents of attitudes towards and usage behavior of mobile banking amongst Generation Y students ---- Marko van Deventer , Natasha de Klerk , Ayesha Bevan-Dye ---- pp. 78-90
Productive efficiency of banks in ASEAN countries ---- Suhartono ---- pp. 91-99
Bankers’ perspectives on Integrated Reporting for value creation: evidence from Nigeria ---- F. O. Iyoha , Stephen A. Ojeka , Oyebisi Mary Ogundana ---- pp. 100-105
The relationship between e-CRM and customer loyalty: a Kenyan Commercial Bank case study ----- Eric E. Mang’unyi , Oumar T. Khabala , Krishna K. Govender Researcher ---- pp. 106-115
Enterprise Risk Management and firm performance: an integrated model for the banking sector -- Alaa Soliman , Mukhtar Adam ---- pp. 116-123